Important Note for Platform Users
Trendrop.ai is a platform connecting suppliers and distributors (sellers). We do not directly sell products to end consumers or typically handle product returns/refunds ourselves. The actual return and refund process occurs between the seller (you, the Trendrop user) and your end customer, often governed by the policies of the supplier providing the product and the marketplace (e.g., TikTok Shop) where the sale occurred. The following policy serves as a general guideline and framework that sellers using Trendrop may consider when formulating their own return/refund policies for their customers. Sellers are responsible for setting and managing their own store policies in compliance with applicable laws and supplier agreements. For issues related specifically to Trendrop platform services, please contact us directly.
General Guidelines for Returns & Refunds
Our Promise to our Valued Customers:
We (as sellers using the Trendrop platform to source products) are committed to delivering high-quality products and service. If you (the end customer) are not fully satisfied with your purchase, please contact the seller from whom you purchased the item. The seller's contact information should be available on your order confirmation or the shop's page.
If you need assistance contacting the seller or have issues related to the Trendrop platform itself, you can reach out to Trendrop Customer Service via email at info@trendrop.ai.
Returns
- Generally, returns may be accepted for any reason within 30 days of receiving the product, provided the product does not have man-made damage. However, the end customer may be responsible for return shipping costs. This 30-day period is a common standard, but sellers must confirm the specific policy with their supplier and their own store terms.
- If 30 days have passed since receiving the product, refunds or exchanges may not be possible according to standard policies.
Return for Exchanges (if applicable)
- Items are typically only replaced if they are defective or damaged upon arrival. If an exchange for the same item is needed, the end customer should contact the seller directly.
- Sellers needing assistance with defective/damaged item claims from suppliers can contact Trendrop support at info@trendrop.ai.
Return Process Considerations
- End customers should contact the seller to request return instructions and the correct return address before sending back any items.
- Important: Refunds may be denied if products are sent to an incorrect address (e.g., directly back to the original supplier warehouse without seller authorization) or if the return shipment uses cash on delivery (COD).
Refunds (if applicable)
- Once a return is received and inspected by the seller or supplier, the seller should notify the end customer of the approval or rejection of the refund request.
- If approved, the refund should be processed by the seller, and a credit applied to the original method of payment, typically within a standard timeframe (e.g., 7 business days).
- End customers are usually responsible for paying their own shipping costs for returning items. Original shipping costs are often non-refundable. If a refund is issued, the cost of return shipping might be deducted (sellers should clarify this in their policy).
- If exchanging an item, the replacement is typically shipped after the returned product is received. Shipping times for exchanges vary.
- For high-value returns (e.g., over $75), using a trackable shipping service or purchasing shipping insurance is highly recommended. Refunds may not be possible if the returned item is not received.
Sale items (if applicable)
- Policies often state that only regular priced items may be refunded, and sale items are final sale. Sellers must clearly state this in their own policies if applicable.
Late or missing refunds (if applicable)
- If an end customer hasn't received an expected refund, they should first re-check their bank account.
- Then, contact their credit card company, as it may take time for the refund to post officially.
- Next, contact their bank, as there is often processing time involved.
- If all these steps are taken and the refund is still missing, the end customer should contact the seller again.
- If there are persistent issues potentially related to platform payment processing, please contact Trendrop support at info@trendrop.ai.